Privacy Policy
Last Updated: January 15, 2025
Your privacy matters to us. This policy explains how lentrixpoint collects, uses, and protects your personal information when you use our budgeting platform and financial services.
Information We Collect
Personal Information
When you create an account with lentrixpoint, we collect information you provide directly to us. This includes your name, email address, phone number, and financial information necessary to provide our budgeting services. We also collect information about your financial goals and spending patterns to personalize your experience.
Automatically Collected Information
Our platform automatically collects certain information when you visit our website or use our services. This includes technical information about your device, browser type, operating system, and how you interact with our platform. We use cookies and similar technologies to enhance your experience and provide personalized features.
We never collect or store your actual banking passwords. All financial connections use secure, read-only access through encrypted third-party services.
How We Use Your Information
lentrixpoint uses your personal information to provide, maintain, and improve our budgeting services. We analyze your financial data to offer personalized insights, budget recommendations, and spending alerts that help you achieve your financial goals.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances outlined below. Any data sharing is done with appropriate safeguards to protect your privacy.
Service Providers
We work with trusted third-party service providers who help us operate our platform. These include cloud hosting providers, payment processors, and financial data aggregators. All service providers are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required by law, legal process, or government request. This includes complying with court orders, regulatory investigations, or other legal obligations. We'll notify you about such requests unless prohibited by law.
Data Security
We implement comprehensive security measures to protect your personal and financial information. Our security practices include encryption, secure data transmission, regular security assessments, and restricted access controls.
While we implement industry-standard security measures, no system is completely secure. We encourage you to use strong passwords and enable two-factor authentication on your account.
Your Rights and Choices
You have several rights regarding your personal information. You can access, update, or delete your information through your account settings or by contacting our support team. You also have the right to opt out of certain communications and data processing activities.
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request copies of your personal information | Contact support or use account settings |
| Correction | Update or correct inaccurate information | Edit through account dashboard |
| Deletion | Request deletion of your personal data | Submit request through support |
| Portability | Export your data in a readable format | Available in account settings |
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
Account information: Retained while your account is active and for 7 years after closure for tax and legal compliance
Financial transaction data: Retained for 7 years from the date of transaction as required by Australian financial regulations
Marketing communications: Retained until you unsubscribe or for 3 years of inactivity
International Data Transfers
lentrixpoint operates primarily within Australia, but we may transfer your information to other countries for processing by our service providers. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
All international transfers are conducted under approved mechanisms such as standard contractual clauses and adequacy decisions. We regularly review our international data transfer practices to ensure continued compliance with privacy regulations.
Children's Privacy
lentrixpoint's services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The date of the last update is shown at the top of this policy.
Third-Party Links
Our platform may contain links to third-party websites or services that are not operated by lentrixpoint. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you visit.
When you click on third-party links, you leave our platform and this Privacy Policy no longer applies. We recommend being cautious about sharing personal information on external websites.
Contact Us About Privacy
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: info@lentrixpoint.com
Phone: +61 7 3739 2400
Address: 14/16 Commodore Dr, Rockingham WA 6168, Australia